Transform Customer Engagement with Chat Commerce

Tap into the power of tailored, real-time conversations to deliver unforgettable customer experiences and solidify lasting relationships

Start free trial
Transform Customer Engagement with Chat Commerce

Why choose SHOPLINE Message Center?

Effortlessly reach your customers on their favourite messaging platforms. Managing various channels can be daunting, but our Message Center streamlines communication with a centralised hub for all your messages, enabling you to recognise the same customer across multiple touchpoints

Multiple Logistics Provider Options
Multi-channel Messaging
Multiple Logistics Provider Options
Multiple Logistics Provider Options
Unified Messaging

Convert conversations into sales

Streamline the customer checkout journey - generate orders, include products, and share checkout links with your customers, minimising cart abandonment and boosting conversion rates

SHOPLINE_message center1
Capture livestream keyword comments and send order links to your customers for a seamless checkout
SHOPLINE_message center2
Trigger order and payment status updates on the go, all within the same platform
SHOPLINE_message center3
Recover abandoned carts and send out payment reminders to automatically segmented customer groups
SHOPLINE_message center4
Send product catalogues and discount codes in chat to help simplify purchase decisions
SHOPLINE_message center5
Receive voice messages on your messaging channels for clearer communication while fostering deeper connections

Designed for retail businesses

Fashion & Apparel
Jewellery & Accessories
Sports & Outdoors
General Retail

Advanced AI chat assistant

Implement a dynamic menu or auto-reply chatbot that consistently provides instant, customised support around the clock, ensuring your customers are never left without the assistance they deserve

Keyword Auto-reply

Keyword Auto-reply

Maximise response efficiency for common queries using well-crafted keyword replies.

Smart Reply Suggestion

Smart Reply Suggestions

Cater to a wide range of target audiences with adaptable smart reply suggestions.

Automatically assigning sessions

Automatically assigning sessions

Foster genuine connections by seamlessly assigning conversations to your team members for a more personalised touch.

Unified message Center

Obtain a comprehensive understanding of customer behaviours across platforms with one dashboard for all your customer data.

  • Consolidate customer profiles for individual customers to get a unified view of their past transactions across online and offline touchpoints.

  • Manage customer interactions and order processing effortlessly within a centralised location for streamlined management.

  • Automate customer tagging and segmentation for optimised prioritisation and personalised support tailored to each customer.

SHOPLINE POS provides you with real-time analytics.

Social interaction made easy with multi-channel integration

Unify all your social channels, engage new audiences, and grow your social presence

Facebook Messenger
Integrate multiple Facebook pages seamlessly
Live chat
Implement live chat widgets within your online store for easy communication
Effortlessly link all your Instagram for Business accounts
Online Store
Synchronise messages from your online store chat
Connect with your Telegram Bots
Link multiple channels to reach more customers
Connect your WhatsApp Business API

Get started with SHOPLINE today

Collaborate with our expert onboarding team to swiftly integrate your product catalog and fine-tune your settings. Experience seamless and rapid store deployment, powered by cutting-edge technology

Quick and easy migration

Experience a smooth and hassle-free transition to SHOPLINE's e-commerce platform with our cutting-edge data and design migration solutions

Support you can rely on

Connect with our dedicated Merchant Success Team via live chat, phone, or email for personalised guidance to optimise your sales and elevate your e-commerce experience

Over 600,000 merchants worldwide have used  SHOPLINE

Start free trial